Disability Insurance
  • Overview
  • FAQs
  • Contacts

At a Glance

You need Medicare Supplement Insurance for only one reason: Medicare doesn't pay all of your medical expenses. Supplemental insurance can help keep intact the savings you've spent a lifetime building in the event of a prolonged illness or a severe injury.

Medicare Supplement Insurance plans are designed to cover most expenses not covered by Medicare. In most states there are 10* standardized plans to choose from.

* All 10 Standardized Medicare Supplement Insurance plans may not be available in all states.

Answers about the plan, including eligibility, options, enrollment, customer service and more.

Yes to both questions! Your spouse can apply for a Medicare Supplement Insurance Plan when she is enrolled in Parts A and B of Medicare. Our Medicare Supplement Insurance Plans waive the Pre-existing Condition Limitation if you are replacing a Medicare Supplement or primary hospital and medical reimbursement coverage that you have had for six or more months (three months in MN, WA and WY).
A covered spouse may continue in the program even after the death of the member.
You may have several other options to choose from. 1) You may request a Quarterly (every 3 months), Semi-Annual (every 6 months) or Annual (once a year) billing; 2) You may pay your premium payments electronically from your bank (a service that we and most banks provide at NO CHARGE to you); OR 3) Credit Card billing is also available. If you are interested in any of these options, please call a Customer Service Representative at 1-800-752-9797 for more information.
Whether or not a Medicare Advantage plan is good for you depends on a number of factors. You may want to consider the following questions: will I feel comfortable with the network facility and their providers; do I know anyone who uses the Medicare Advantage plan and is pleased with their services; will a specialist be available to me if I need one; if I go outside the network for services am I responsible for all the costs; and if I travel or have a summer home does the network accommodate me? With your current Medicare Supplement Policy you choose your own provider and care facilities.
We wish we didn't have to increase your premiums at all; however, there are a number of factors that go into calculating Medicare Supplement premium rates. Each year, we review the Medicare Supplement premium rates for insureds in the state where your certificate or policy was issued. Your premiums are calculated based on the annual benefit changes to the Medicare Program, the costs of medical care and the total claim experience for all insureds (in your issue state) with your plan of coverage. All rate changes are filed with and approved by your state insurance department.

There is no age where you are "canceled out" of the plan. Your coverage cannot be canceled individually regardless of your age as long as you pay your premiums when due.

We're here to help! Please contact us in whatever manner is most convenient for you.

Medicare Supplement Administrator

Transamerica Life Insurance Company
P.O. Box 1341
Valley Forge, PA 19482-9946
Phone: 1-800-247-1771
Mon-Fri, 8:00 a.m. to 6:00 p.m., Eastern Time
Website: www.medsuppinfo.com

Customer Service (Current Insureds)

Policyowner Services
300 Eagleview Blvd.
Exton, PA 19341-1191
Phone: 1-800-247-1771
Mon-Fri, 8:00 a.m. to 6:00 p.m., Eastern Time
Email: servicecenter@aegonusa.com
Website: www.mymedsuppinfo.com

Claims Department (Current Insureds and Providers)

P.O. Box 97
Scranton, PA 18504
Phone: 1-800-854-0186
Mon-Fri, 8:00 a.m. to 6:00 p.m., Eastern Time
Website: www.mymedsuppinfo.com

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Our Role & Compensation

Details of Mercer disclosure of the compensation.

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